CRM and Campaign Management

Market research, surveys, telesales, telemarketing

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Management of customer interaction

Maximum of service and availability in Inbound and Outbound

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Automated quality management

Real-time automated quality assurance and call optimization

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IT Sonix AG

IT Sonix AG specializes in the development and sale of high-quality telecommunications solutions. Its core product is the call and contact center software, ELSBETH, which is used at numerous companies in Europe. Its highly integrated telecommunications solution, ELSBETH, makes the company one of the most important technological partners for companies with demanding communications requirements.

Since March 2014 IT Sonix AG is an Enghouse Systems (TSX:ESL) company, and belongs to the Enghouse Interactive family of Interaction Management solution.

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IT Sonix AG latest news

21.07.2014

Webinar: Enghouse Interactive Communications Center 8.0 - now available!

From multichannel to mobility, Version 8.0 has something for everyone[more]


08.07.2014

Contact Center: perfect dialog with customers

Enghouse Interactive Releases Communications Center 8.0[more]


03.06.2014

Save Time And Money with AND Provisioning from Andtek

New provisioning solution increases productivity and streamlines business processes[more]


05.06.2014

IT SONIX STRENGTHENS SALES TEAM TO BOOST AMBITIOUS GROWTH PLANS

Leipzig/ Frankfurt am Main May 2014 – Following the recent acquisition by Enghouse Interactive, IT Sonix AG, specialists in outbound contact center solutions, has increased its salesforce to meet growing demand in Germany,...[more]


26.03.2014

Contact Center im Zeitalter der Mobilität: Wie die „echte“ Cloud den Kundenservice revolutioniert

Im Rahmen der „World of Cloud“ demonstriert Enghouse Interactive modernste Cloud-Technologie im Contact Center-Umfeld. [more]


05.06.2014

Enghouse Systems Acquires IT Sonix AG

Acquisition Expands Enghouse‘s Contact Center Solutions Business in Germany[more]


26.02.2014

Strategische Partnerschaft zwischen Versatel und IT Sonix AG

Der bundesweit aktive Festnetzbetreiber Versatel und die IT Sonix AG, einer der führenden Software-Hersteller und IT-Dienstleister für die Call Center-Branche und Versatel-Großkunde, haben sich auf eine weitreichende...[more]


IT Sonix AG - that's what we are

Customers about
IT Sonix

Forschungsgruppe Medien GmbH

“Market research institutions need modern telecommunications solutions from a flexible, reliable and competent partner – that’s why we chose ELSBETH.”

Markus Adomeit
CEO, FGM
Forschunggruppe Medien GmbH